Return and Exchange Policy
Cancellation | Return and Exchange Policy
At Morpunkhi, it’s our constant endeavour to make your shopping experience as flawless as possible while selecting and buying your favourite outfits.
If at all you are not 100% satisfied with your purchase, you could return and choose another product.
Below are all the details about our Cancellation and Return/Exchange policy.
Pre-Shipment Cancellations
Q: Can I cancel my order in case I change my mind after ordering?
A: Yes, you can choose to cancel your order before the order is shipped by calling us on +91 8779661951
Q: Can I cancel my order after the product has been shipped.
A: Once the order has been shipped, it cannot be cancelled. You can follow the return and exchange policy in order to select a different product.
Return & Exchange
We have a 7 days return and exchange policy, that gives you an option to return and exchange items purchased from www.morpunkhi.com within 7 days of receipt of the item.
We accept returns if the product is:
- Damaged
- There is a Size Mismatch
- If you did not like the Product Design
After receiving the returned product, we will do a quality check of the product at our end. Once the returned product passes the checks at our end, you can:
1. Choose an alternate item as a replacement of equal value
2. Choose to get Store Credit to be used later for shopping on our website
If the picked-up product does not pass the quality check, we will ship it back to you.
Guidelines for a valid return and exchange:
Although we are quite flexible with our return policy, however we will not be able to accept the returns under the below conditions:
- Used/washed or damaged outfits
- Original packaging not provided and Tags not intact
- Returns raised after 7 days of delivery
- Outfits that were already exchanged once
We will send you a confirmation email as soon as we receive the shipment at our warehouse and it passes our quality check.